Homes.com.au commits to protect your personal information and to honour our privacy obligations regardless of where your personal information is collected, processed or stored. We are bound by the Privacy Act 1988 (Cth), including the Australian Privacy Principles, and applicable privacy regulations.
“Personal information” is information that can be associated with a specific person and can be used to identify that person. Personal information does not include information that has been made anonymous or that has been aggregated so that it cannot be used to identify a specific person, whether in combination with other information or otherwise.
When you visit our Websites using your computer, mobile phone or other access device, we may collect information about you that may not personally identify you, using web analytics tools which record your use of our Websites, through (amongst other things) web log data (recording your IP address, the date and time of your visit to the Websites, the pages accessed and documents downloaded, device identifiers, the type of operating system and browser you are using, any referrer URL, your location, and mobile network information) and “cookies” (as explained below). This information does not usually contain personal information.
If you register an account with us, you give us your personal information. The information we collect is associated with you personally if you are a registered user.
When you provide us with personal information, you consent to the transfer and storage of that information on our servers and third party servers located in Australia and elsewhere in the world. We may transfer data outside of Australia to our service providers for storage, hosting, backup and data retrieval purposes.
We collect personal information from you when you engage with us to use our products and services, request information from us, complete and submit an application or make an enquiry regarding a property listing.
name, address, email address, gender, age, telephone number, mobile telephone number, physical contact information, and depending on the service used, occupation and financial information;
additional personal information we ask you to submit to authenticate yourself or your entitlement to particular benefits;
data and transactional information based on your activities on our Websites;
personal information you provide to us through member information pages, correspondence, chats, community discussions, dispute resolution, or user name, photo and member ID shared by you if you access our Websites through your social network sites;
other supplemental information obtained from third parties such as demographic and navigation data;
information obtained from third parties relating to credit reference information, and additional information about you from a credit reference agency, as permitted by law;
information from your interaction with our Websites, including, but not limited to, device ID, device type, geo-location information, psychographics, computer and connection information, statistics on page views, traffic to and from our Websites, ad data, IP address and standard web log information.
You acknowledge that the personal information you provide us and which we collect from you, is your own information or information which you have been authorised to provide to us.
We do not knowingly collect personal information from children under 13. If you are under 13, do not use or provide any information on our Websites. website, browser, applications or services. If we learn we have collected or received personal information from a child we will take steps to delete that information as soon as possible.
Accessing, Reviewing and Changing Your Personal Information
We will take reasonable precautions to ensure that the personal information we collect, hold, use and disclose is correct and up to date.
Homes.com.au’ account holders will be able to access and update their details online and it is requested that account holders keep their personal information as current as possible.
You may request access to any personal information that we hold about you by contacting us.
Use of your personal information
customise, personalise, measure and improve our services and the content, layout, advertising and operation of our Websites;
provide you with information about offers, promotions, or services, which we believe may be of interest to you;
aggregate and/or make anonymous your personal information so that it cannot be used to identify you, whether in combination with other information or otherwise;
contact you at telephone numbers we have collected, by placing a voice call or text (SMS) or email messaging;
provide services and customer support to you, including service updates;
provide other services requested by you when we collect information;
resolve disputes, collect fees, and troubleshoot problems;
notify you about changes to our products and services;
compare information for accuracy, and verify it with third parties; and
Our Disclosure of Your Information
Homes.com.au may disclose your personal information to:
real estate agents, real estate agencies, property developers, and builders based on enquiries submitted by you,
to our service providers or business partners so they can provide you with services requested by you,
respond to legal requirements,
enforce our Term of Use, or
respond to claims that content breaches the rights of others,
Homes.com.au may also share your personal information with:
Contracted service providers who help with our business operations (for example, bill collection, website operations, fraud investigations and affiliate and rewards programs).
Third parties to whom you explicitly ask us to send your information.
Third parties to whom you are explicitly notified and consent to when using a specific service.
Entities that may be located overseas, such as our external services providers, including our data storage, hosting and cloud-based IT service providers
Law enforcement or regulatory agencies, or authorised third-parties, in response to a verified request relating to a criminal investigation or alleged illegal activity or any other activity that may expose us, you, or any other user to legal liability.
We take reasonable steps to ensure that any overseas recipients of your personal information do not breach privacy obligations relating to your personal information. From Domain. The laws and regulations relating to privacy and personal information protection in other jurisdictions may not be the same as Australian privacy laws and regulations. The governments, courts, law enforcement or regulatory agencies in these other jurisdictions may be able to request disclosure of personal information through the laws of these countries
Homes.com.au will not disclose your personal information to law enforcement, other government officials, or other third parties without a subpoena, court order or substantially similar legal procedure, except when we believe in good faith that the disclosure of your personal information is reasonably likely to prevent imminent physical harm, financial loss, to report suspected illegal activity, or otherwise reduce bad behaviour in the community.
Information You Share on Homes.com.au
A user ID may be displayed across our Websites if you log in via your Homes.com.au account and are connected to all of your activity on our Websites. Other people may be able to see your user ID and other content and information you make public. If you associate your name with your user ID, the people to whom you have revealed your name may be able to personally identify your activities on our Websites.
If you access our websites from a shared computer or a computer in an internet café, certain information about you, such as your user ID, activity or reminders from Homes.com.au, may also be visible to other individuals who use the computer after you.
When you access our websites or use our browsers, applications and services, Homes.com.au and companies we work with may place small data files on your computer or device. These data files may be cookies, pixel tags, “Flash cookies” or other local storage provided by your browser or associated applications (“Cookies”).
recognise you as a user;
customise services, content, and advertising;
help ensure that your account security is not compromised;
measure promotional effectiveness;
mitigate risk and prevent fraud; and
to promote trust and safety across our sites and services.
Most Cookies are “session cookies”. These cookies are automatically deleted from your device at the end of a session;
You are always free to decline Cookies if your browser permits, although doing so may interfere with your use of some of our sites, browsers, applications or services;
You may encounter Cookies from third party service providers that we have allowed on our websites who assist us with various aspects of our website operations and services;
You also may encounter Cookies on certain pages of third party websites that we do not control and have not authorised. For example, if you view a third party web page, there may be a Cookie placed by that web page.
Information Sharing and Registration with Social Media Websites
We offer services that allow you to share information with third party social media websites such as Facebook, Google Plus, Twitter, and others
You agree that we may use your personal information to:
tell you about our Websites and products,
deliver targeted marketing and promotional offers based on your communication preferences; and
customise measure and improve our advertising (if any), based on your ad customisation preferences.
We will not provide, sell or rent your personal information to third parties for their marketing purposes without your consent.
We may combine your personal information with information we collect from other companies and use it to improve and personalise our advertising (if any) and marketing to you.
Opting Out of Personal Information Use
If you do not wish to receive marketing and promotional communications from us, you can indicate your communications preference in your settings or within the direct communication from us. If you do not wish to participate in our customisation programs, you can opt out by following the directions provided within the applicable service.
If you withdraw your consent for the use or disclosure of your personal information we may not be able to continue to allow you to have access to our Websites or to provide you with some or all of our products and services and customer support.
Protecting and Storing Your Personal Information
We take reasonable steps to ensure the security and privacy of personal information we collect. We protect your information using technical and administrative security measures to reduce the risks of loss, misuse, unauthorised access, disclosure and alteration. Some of the safeguards we use are firewalls and data encryption, physical access controls to our data centres and third party data centres, and information access authorisation controls.
We provide you with the opportunity to update your information through your account settings to make sure that the personal information we collect is accurate and up to date.
Closing Your Account; Retention of Personal Information
Homes.com.au will close your account upon your request.
Our Websites may contain links to other websites operated by third parties. We do not control the privacy policies of third parties, and you are subject to the privacy policies of those third parties where applicable. We encourage you to read and understand the privacy policies of others before you disclose your personal information.
European Economic Area Users and the GDPR
Users of our Websites from the European Economic Area (EEA) are afforded additional rights under the European General Data Protection Regulation (GDPR)
If the GDPR applies in respect of any of the personal information we collect, then the following sections apply to that personal information:
In some instances, we may combine other information with personal information. If other information is combined with personal information or is used to build a profile of an individual (in a way which could be reasonably used to identify that individual), the combined information will be treated by us as personal information for as long as it remains combined.
If you are a resident in the EEA, you have the following rights (subject to the applicable data protection laws) in relation to your personal information:
You have the right to obtain from Homes.com.au confirmation as to whether or not personal information concerning you is being processed, and, where that is the case, to request access to the personal information. This is not an absolute right and the interests of other individuals may restrict your right of access. You may have the right to obtain a copy of the personal information undergoing processing free of charge. For further copies requested by you, Homes.com.au may charge a reasonable fee based on administrative costs.
You have the right to have incomplete or inaccurate personal information that Homes.com.au processes about you rectified.
You have the right to request that Homes.com.au deletes personal information that we process about you, except we are not obliged to do so if we need to retain such data in order to comply with a legal obligation or to establish, exercise or defend legal claims or if other statutory restrictions apply.
You may have the right to restrict Homes.com.au’ processing of your personal information where you believe such data to be inaccurate; our processing is unlawful; or that we no longer need to process such data for a particular purpose or where other legal grounds to request restriction apply unless we are not able to delete the data due to a legal or other obligation or because you do not wish for us to delete it or because other statutory restrictions apply.
You may have the right to obtain personal information Homes.com.au holds about you, in a structured, electronic format, and to transmit such data to you or another data controller, where this is personal information which you have provided to us, and if we are processing that data on the basis of your consent or to perform a contract with you.
You may have the right to object, on grounds relating to your particular situation, at any time to the processing of your personal information by Homes.com.au and we are required to no longer process your personal information. Such right to object especially applies if we collect and process your personal information for profiling purposes in order to better understand your interests in our products and services or for certain types of direct marketing. If you have a right to object and if you exercise this right, your personal data will no longer be processed for such purposes by Homes.com.au. You may exercise this right by contacting the Homes.com.au Privacy Officer.
If you have consented to our processing of your personal information, you have the right to withdraw your consent at any time, free of charge. Such a withdrawal will not affect the lawfulness of the processing prior to your withdrawal of consent. You should note that the withdrawal of consent may not affect our right to use some or all of your personal information in circumstances where your consent was not required to use such data.
If you have any questions or concerns about how we collect, hold, use or disclose your personal information please contact us. If you would like any further information about your rights to privacy please contact or visit the website of the Office of the Australian Information Commissioner at http://www.oaic.gov.au.
You may contact Homes.com.au Privacy Officer at:
Privacy Officer, Homes.com.au Ltd Suite 2, 109 Victoria Road, Drummoyne NSW 2047 [email protected]